Shipping policy

Thank you for shopping with Reborn 12! We are committed to providing you with the best possible service and ensuring your items arrive quickly and safely. Please read our shipping policy carefully to understand our processes and timelines.

 

1. Processing Time

 

  • All orders are subject to a processing time before shipment, usually 5 - 7 business days (Monday to Friday, excluding holidays).

  • Processing time is for order verification, quality check, and packaging. This is separate from the shipping time.

  • Orders placed after 2:00 PM EST on Friday or over the weekend will begin processing the following Monday.

  • Note: Custom orders, pre-orders, or bulk orders may require longer processing times, as noted in the product description.

 

2. Shipping Rates & Delivery Estimates

 

Shipping costs will be calculated and displayed at checkout.

Delivery Disclaimer: Delivery times are estimates and commence from the date of shipment, not the date of order. They are provided by the carrier and may vary depending on destination and carrier services.

  • Reborn 12 is not responsible for any shipping delays caused by carrier issues, weather, or customs clearance.

 

3. Free Shipping

 

  • We offer Free Standard Shipping on all orders over $65.00 within the contiguous United States.

 

4. International Shipping

 

We proudly offer international shipping to Canada, the UK, and Australia.

  • Customs, Duties, and Taxes: Reborn 12 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

  • Customs Delays: International shipments may be subject to customs procedures which can cause delays beyond original delivery estimates.

 

5. Shipment Confirmation and Order Tracking

 

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will be active within 12 hours.

 

6. Damages and Lost Packages

 

  • Damages: Reborn 12 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

    • Please save all packaging materials and damaged goods before filing a claim.

  • Lost Packages: If tracking information shows that your package was delivered but you have not received it (and it has been more than 3 days past the expected delivery date), please contact us at support@reborn12.com. We will assist you in contacting the carrier to investigate.

 

7. Shipping Address Errors

 

  • Please ensure your shipping address is entered correctly during checkout. Reborn 12 is not responsible for packages delivered to incorrect addresses provided by the customer.

  • If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for the redelivery costs.

 

Contact Information

 

For any questions about our shipping policy, please contact us at:

  • Email: support@reborn12.com